What has happened to my favourite paint stripper?
Recently I purchased my regular Nitromors paint stripper, and when I opened the can, I found that the stripper was coloured green well if that wasn’t bad enough the smell was even worse.
And when I applied the stripper to the old polished surface, I found that the stripper was extremely runny, and seemed to dry out much quicker than I had experienced before.
Also, I had to apply much more stripper, to be able to achieve the same result that I used to with only two coats before.
And the size of the can had become much smaller instead to 5 litres it was now only a 4 litre can.
Together, with the fact that the price with Vat was £61.55p.
I thought that I had been robbed.
After much debate, I decided I would phone the manufactures and complain as I was just not happy.
I was told that “Due to EU regulations the formula had to be changed”
Well from my experience, now the product is not fit for purpose.
Without prejudice;
This is only my opinion and in no way a reflection upon the Company, its products or their employees.
I was not offered any kind of what I call good customer service, no offer of another can to try out or perhaps a suggestion of another one of their range of strippers no “Just I am sorry” not good enough for me.
I used to recommend their products, but that will now cease and furthermore, I will not buy any Nitromors products again.
Perhaps I am old fashioned, but I think that good customer satisfaction is very important should you wish to stay in business.
What do you think? Let me know as always feedback is very welcome.